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Talk to our team.

Questions about your account, a record or your privacy choices? Send us a message and a person will reply. We read every message ourselves, and we answer in plain language, whether you are stuck on a surname, locked out of your account or simply curious about how a feature works. There is no wrong question to ask.

Send a message

We usually reply within one business day, Monday–Friday.

Messages sent here are used only to reply to you. This form does not sign you up for text messages.

  • Hours

    Monday–Friday, 9:00 AM–6:00 PM

  • Mailing address

    Mariner Finance LLC
    8110 Corporate Drive
    Nottingham, MD 21236

What to include

The more detail you share, the faster we can help. Tell us the email address on your account, the surnames, places and years you are researching, and anything you have already tried. If your message is about a record, name the collection and the person it relates to. Please do not send passwords, payment card numbers or government identification numbers by email or through this form; we will never ask for them.

What happens next

A member of our support team reads every message and replies by email. Simple account questions are usually answered the same day, and research questions can take a little longer because we look at the records ourselves before we reply. We keep the details of your message only as long as needed to help you and to meet our legal obligations, as described in our Privacy Policy.

Before you write

  • To stop text messages, reply STOP to any message or use the opt-out page.
  • To ask about your information or request deletion, email us from the address on your account.
  • For general help with research, tell us the surnames and places you are exploring.

Important information. Marinerreview is a family-history research service. What you find depends on the records, trees and information that are available, and we cannot guarantee that any ancestor, relative, record or match will be found. Hints and record suggestions are leads for you to review, not confirmed facts. Genealogical records can be incomplete, transcribed with mistakes or unavailable for some places and periods.

Text messages are optional and are used only for account notifications. Agreeing to them is never required to register or to use any part of the service. We run, review and support every registration through our own team.